Synergy Complex Care Annual Survey

We want to ensure that the services we provide meet the needs of our clients and enables them to lead their chosen lifestyles.

We encourage clients, healthcare professionals and our staff to provide feedback by phone, email, text and in person whenever they have a query or concern. We work to create a culture of openness and honestly where issues are promptly and effectively addressed.

As part of our quality improvement process we also ask for feedback in our Annual Survey.

This is an opportunity for you to reflect on your experience of Synergy Complex Care and its services to help us to identify areas which could be improved and to recognise those which are working well.

Please take time to compete this form.

If you would prefer an electronic or large print version of this form please let us know.

If you do include any questions or concerns we would like to discuss these further with you, but you can return this form anonymously if you wish.

Page 1 of 5

Please rate Synergy Complex Care for all of the following statements:

Is the service Caring?




Is the service Safe?







Is the service Effective?








Is the service Responsive?





Is the service Well Led?









Thank you for taking time to respond.

If you have given your name and you have raised any concerns or questions we will be in touch to discuss how we can help.